Shipping Policy

Hotmelt.com stocks a large selection of the products we sell and strive to ship all orders on the day they are received. Sometimes due to manufacturers inventory shortages, ‘build-to-order’ and specialty products lead times can be longer. We will always do our best to give you up to date shipping information and lead times.

When do you ship?

We do our best to ship all orders within 24 hours. Sometimes due to manufacturers back order, orders can be delayed. If this happens, we always strive to do our best to communicate a lead time to our customers.

Where do you ship?

We ship to the United States, Canada and Mexico.

We cannot ship to PO box addresses, so please have a business or residence address available.

Worldwide shipments are possible but due to special shipping requirements, please contact us with international orders outside of North America.

International orders may require a wire transfer for full payment prior to products being shipped.

Where do you ship from?

We ship most hot melt products from our warehouses in the United States.

Main warehouse:

6455 City W Pkwy
Suite 200
Eden Prairie, MN 55344

How do you ship?

We ship UPS & USPS for the majority of orders. On large orders, we can ship via freight to reduce shipping costs and lead times.

What are your rates?

Standard carrier rates apply. No additional fees are included.

International shipments, are possible please call 877-933-3343 to place your order and get details.

Orders over 100 pounds domestic freight rates apply!

Can I ship on my own UPS, FedEx, or DHL account?

Yes, if you would like to ship using your own account, you can enter your account number just before checkout on the cart page. You can also call 877-933-3343 to place your order.

How do I track an order that's been shipped?

Customers will receive an invoice including a tracking number after an order has been shipped so they can track estimated delivery dates.

Do you accept returns?

Yes, please see our return policy.

Can I Make Special Requests?

Please note that special requests, such as certificates of conformance (CoC), must be requested when the order is placed. We cannot accommodate special requests after an order has shipped.